Returns & Refund Policy

At valueora, we want customers to be satisfied with their purchases. If an eligible home décor product does not meet your expectations, you may request a return or exchange according to the conditions below.

1. Return Period

Eligible products may be returned or exchanged within 30 days of delivery.

To qualify, the returned item must meet all applicable return requirements outlined below.

2. Conditions for an Eligible Return

Returned products must be:

  • Unused and unworn

  • In their original condition

  • Returned with the original packaging and accessories

  • Accompanied by proof of purchase

  • Not altered or customized beyond the standard options originally offered for the product

Please make sure the product remains in its original condition until your return request has been reviewed and approved.

3. Return Authorization

All returns require approval before the product is shipped back to us.

To request authorization, contact our support team at contact@valueora.shop and provide the relevant order information.

If your return request is approved, we will provide:

  • A prepaid return shipping label

  • Instructions for preparing and packaging the return

  • A return authorization number (RA#)

The RA# must be clearly visible on the returned package.

Returns sent without prior authorization may not be accepted or processed.

4. Damaged, Incorrect, or Incomplete Orders

If your order arrives with an issue, please contact us promptly so we can review the situation.

This includes circumstances where:

  • The product or its packaging is damaged

  • You received the wrong product

  • The wrong size or color was supplied

  • An item or component is missing from your order

After reviewing the issue, we will determine the appropriate resolution.

5. Items That Cannot Be Returned

The following products are excluded from our standard return policy:

  • Customized or personalized products

  • Final-sale or clearance items

  • Products damaged after delivery as a result of misuse or improper handling

6. Exchanges

If you would like a different product, you must return the original item according to the applicable return procedure and then place a separate order for the new purchase.

Where applicable, an approved refund or store credit may be used toward the new purchase.

7. Refund Processing

Once an approved return reaches us, the returned product will be inspected.

The inspection generally takes 3–5 business days.

After the inspection is completed, we will notify you of the outcome.

If the refund is approved, it will be issued to the original payment method within 5–7 business days.

Please note that your payment provider may require an additional 3–10 business days for the refunded amount to appear in your account.

8. Contact Us About a Return

For return requests, exchange questions, damaged orders, or refund assistance, please contact valueora:

Store: valueora
Email: contact@valueora.shop
Phone: +1 518 832 4053
Address: 148 Hunter St, Glens Falls, NY 12801, USA